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Etihad Airways

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Etihad Airways is a national airline based in Abu Dhabi, United Arab Emirates, operating routes to the Middle East, Europe, Asia, the Indian subcontinent and North America. Its main base is Abu Dhabi International Airport. Etihad Airways is a member of the Arab Air Carriers Organization.

Etihad is officially the World's Best Airline, for the third year running.

Every day Etihad aims to deliver the best possible flying experience to all their Guests and now they have been recognised for their efforts having been voted the World's Leading Airline, World’s Leading First Class and World's Leading Airline to Middle East at the 2011 World Travel Awards.

These three awards cap an extraordinary 12 months for Etihad Airways. In 2011 they launched seven new international routes, moved into operating profitability and entered into a strategic partnership with airberlin, which now enables them to offer customers a combined network of 239 destinations across 77 countries.

Voted on by more than 213,000 travel industry professionals from around 160 countries, these awards serves testimony to Etihad's quality of service, product innovation, customer relations, creativity and business acumen.

History

Etihad Airline was established in 2003 and started operations on November 13, 2003. It is wholly owned by the Government of Abu Dhabi. Etihad Airways has been rated four star by Skytrax. In December 2004 it won the 'World's Leading New Airline Award' at the 11th World Travel Awards in Barbados.Etihad Airways is a national airline based in Abu Dhabi, United Arab Emirates, operating routes to the Middle East, Europe, Asia, the Indian subcontinent and North America. Its main base is Abu Dhabi International Airport. Etihad Airways is a member of the Arab Air Carriers Organization.

Intercontinental Fleet

50 aircraft (A319-100, A320-200, A330-200, A330-300, A340-500, A340-600, B777-300ER)
More than 100 aircraft currently on order
Average age: 3 years

Accolades:

World’s Leading Airline - 2009 World Travel Awards (WTA)
World’s Leading First Class - 2009 World Travel Awards (WTA)
Best Business Class catering - 2009 Skytrax Awards
Best Business Class - 2009 Skytrax Awards
World’s Best First Class - 2010 Skytrax Awards
Best First Class Airline Seat - 2010 Skytrax Awards
Best First Class Onboard Catering - 2010 Skytrax Awards
World's Leading Airline - 2011 World Travel Awards
World’s Leading First Class - 2011 World Travel Awards
World's Leading Airline to Middle East - 2011 World Travel Awards

Here are some of the features that you can expect onboard the world’s best airline:

Award winning cuisine
Some of the largest screens in the sky
Over 600 hours of world class entertainment
More leg room than ever before
A private suite in the best First Class cabin

Key Destinations

Abu Dhabi (AUH)
London (LHR)
Paris (CDG)
Athens (ATH)
Beirut (BEY)

Price Guide

SYD-LHR - from $8370*
MEL-ATH - from $8180*
BNE-CDG- from $8210*

*Above prices are gross, return fares inclusive of taxes and surcharges.
*Subject to change with currency fluctuation and base level changes.

To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au

While You Fly


	Diamond First Class	Pearl Business Class (flat bed)	Pearl Business Class (seat)
	Individual suites, higher levels of comfort and more personal space than ever before... More details	Enjoy the World’s Best Business Class as voted by Skytrax, with a superbly equipped flat bed... More details	Discover a style and space like no other, in the World’s Best Business Class... More details
Availability	A340-500s, A330-200s, B777s and certain A340-600s	Wide-bodied aircraft: A340-500, A340-600, A330-200 and B777s	Narrow-bodied aircraft: A319 and A320s
Etihad Chauffeur	At more than 24 destinations worldwide	At more than 24 destinations worldwide	At more than 24 destinations worldwide
Lounge access	Worldwide Lounges	Worldwide Lounges	Worldwide Lounges
The seat	Perfectly flat, 6 ft 8 inch, extra wide bed, in your own personal suite	A privacy shell, 6 ft 1 inch full flat bed and direct aisle access from every seat	Relax in a spacious seat with 49 inch pitch and generous recline
Configuration	1 - 2 - 1	1 - 2 - 1	2 - 2
Inspired dining	• Your own Food and Beverage Manager. • A la carte or ‘Kitchen Anytime’ options. • Five star dining with fine wines.	• Your own Food and Beverage Manager. • A la carte or ‘Kitchen Anytime’ options. • Five star dining with fine wines.	• Your own Food and Beverage Manager. • A la carte or ‘Kitchen Anytime’ options. • Five star dining with fine wines.
Personal E-BOX system with 600 hours of on-demand entertainment	• 23 inch, cinematic widescreen • Noise canceling headsets	• 15 inch screen • Noise canceling headsets	• 10.7 inch screen • Noise canceling headsets
Connectivity	• In-seat power sockets • iPod/audio/ethernet connectivity	• In-seat power sockets • Audio/ethernet connectivity	• In-seat power sockets • Audio/ethernet connectivity
Internet availability	Currently available on three A330-300 aircraft and two A320s	Currently available on three A330-300 aircraft and two A320s	Currently available on three A330-300 aircraft and two A320s
Extra features	• Changing Room • Sliding doors for complete privacy • Upholstered in Poltrona Frau leather • Dine with another guest • Personal mini-bar • Personal wardrobe • Inbuilt massage • Cotton sheets, cosy blankets, full-sized pillows and sleeper suit	• Inbuilt massage • Luxury blankets and pillows • Mood lighting to ease jet lag	• Luxury blankets and pillows • Mood lighting to ease jet lag
Major awards	• World’s Best First Class - Skytrax awards 2011 • Best First Class Catering - Skytrax awards 2011 • Middle East's Leading Airline First Class - World Travel Awards Middle East 2011	• Business Traveler magazine Best business class - Skytrax awards 2009 • Best business class service - Business Traveler USA	• Best Business Class - Business Traveller Middle East awards 2009
Reviews	The amazing thing about this new first class, other than the fact that it comes only three years after the last first class was introduced, is how it had improved on an already outstanding product. Business Traveller, UK	Delightful. The menu is varied and served on-demand. The design of the self-contained chairs makes it feel like you are the only person on the flight. Business Traveller Africa	From door to door, Etihad Airways offers an impressively strong business class experience which certainly lives up to the hype. AME Info

Etihad Chauffeur

Etihad Chauffeur, the premium limousine service, creates a unique door-to-door experience for Diamond First and Pearl Business guests.

Important Changes From 01May12
From 01May12, an adjustment will be made to the terms of Etihad Chauffeur, Etihad's premium transfer service that carries you door-to-door every time you fly Etihad in Diamond First or Pearl Business Class.

Etihad Guest Gold Elite, Gold and Silver members will continue to enjoy a personal chauffeur on all legs of their Diamond First Class or Pearl Business Class journey. This means up to eight chauffeur-driven transfers to and from the airport, when booking a return flight that includes stopovers in Abu Dhabi.

From 01May12, guests who have yet to attain Etihad Guest Silver status, or are not members of our Etihad Guest frequent flyer programme, can only book a total of two (2) one-way chauffeur-driven transfers when flying in Pearl Business Class. In instances where multiple guests are booked, each guest will retain their two (2) one-way chauffeur journeys: for example, two guests travelling together will have access to four (4) one-way chauffeur journeys in total.

This adjustment applies to all applicable Pearl Business Class fares, and is effective for the following:

New tickets issued from 01May12
Existing tickets re-issued from 01May12

Chauffeur services offering to all Diamond First Class guests will remain unchanged.

The good news is that attaining Etihad Guest Silver status is easy. You simply need to accrue 25,000 Etihad Guest Tier miles to earn Silver membership, and then accrue 20,000 Tier miles per year to maintain this status – this is possible by simply taking one Pearl Business Class return journey between Sydney and Paris, Frankfurt or London. It’s just one of the many benefits and privileges that make being an Etihad Guest Gold Elite, Gold or Silver member especially rewarding.

Door-to-door service

Diamond First and Pearl Business guests receive door-to-door luxury limousine service, complete with a personal chauffeur

With a fleet of luxury cars, we now offer the same level of service and comfort on the road that you are used to on the luxurious Etihad aircraft.
Enjoy the comfort of the Mercedes-Benz E-Class, BMW 7 series or similar and relax on the journey with mineral water and your favourite newspaper.
Etihad only use the highest quality chauffeur services and unbranded vehicles for a safe, discreet service.

Booking Your Car

Diamond First Class and Pearl Business Class guests can enjoy Etihad Chauffeur in more than 25 cities worldwide (see below), with more services rolled out regularly

Ths special service can be booked online or by your Specialist at least 24 hours before your journey.
A guest may travel beyond the distance restrictions outlined below for an extra charge payable to the driver.

Country	To-From Airport	Distance
UAE	Abu Dhabi International Airport	anywhere in the Emirates. (Service is not provided in Abu Dhabi for guests in transit.)
UK	London Heathrow Airport Manchester Airport	Diamond First Guests: Up to 150 miles Pearl Business Guests: Up to 100 miles (No transfer between London airport terminals) up to 100 miles
USA	New York JFK Airport Chicago ORD Airport	up to 60 miles driven distance to and from the airport (New York, New Jersey and Connecticut) (No transfer between New York airport terminals) up to 70 miles driven distance to and from the airport (No transfer between Chicago airport terminals)
Thailand	Bangkok Suvarnabhumi Intl Airport	up to 60 kms driven distance to and from the airport
Ireland	Dublin Airport	up to 50 kms driven distance to and from the airport.
Germany	Frankfurt & Munich Airports Düsseldorf International Airport	up to 40 kms driven distance to and from the airport. up to 60 kms driven distance to and from the airport.
Canada	Toronto Lester B. Pearson Airport	up to 50 kms driven distance to and from the airport.
Australia	Sydney Airport Brisbane Airport Melbourne Airport	up to 50 kms driven distance to and from the airport. (No transfer between Sydney airport terminals) up to 60 kms driven distance to and from the airport. up to 80 kms driven distance to and from the airport.
France	Charles De Gaulle Intl Airport	Diamond First Guest: up to 100km within Ile de France Pearl Business Guest: up to 60km within Ile de France
Switzerland	Geneva Airport	up to 60 kms driven distance to and from the airport
Russia	Domodedevo International Airport	within Moscow Ring Road (MKAD) to and from the airport
China	Beijing International Airport Chengdu Shuangliu Intl Airport Shanghai Pu Dong Intl Airport	up to 50 kms driven distance to and from the airport up to 30 kms driven distance to and from the airport up to 55 kms driven distance to and from the airport
Singapore	Changi International Airport	within Singapore City and Sentosa Island to and from Changi International Airport.
Belgium	Brussels International Airport	within Belgium (within Belgian borders) to and from Brussels International Airport
India	Chhatrapati Shivaji Intl Airport (Mumbai) Indira Gandhi Intl Airport (Delhi) Anna Intl Airport (Chennai) Bangalore Intl Airport Hyderabad Intl Airport	up to 50 kms driven distance to and from the airport. (No transfers between intl and domestic airport terminals) up to 50 kms driven distance to and from the airport. (No transfers between intl and domestic airport terminals) up to 50 kms driven distance to and from the airport. (No transfers between intl and domestic airport terminals) up to 70 kms driven distance to and from the airport. (No transfers between intl and domestic airport terminals) up to 70 kms driven distance to and from the airport. (No transfers between intl and domestic airport terminals)
Belarus	Minsk International Airport	up to 60 kms driven distance to and from the airport.

*Terms and Conditions apply

Luggage Allowance

When travelling Diamond First Class with Etihad, guests are entitled to a 40kg check-in baggage allowance. Diamond First Class guests are allowed to carry on two pieces of baggage with a combined weight of up to 12kg.
Pearl Business Class travellers are entitled to a 30kg check-in baggage allowance and are allowed to carry on two pieces of baggage with a combined weight of up to 12kg.
Maximum weight for check-in luggage is 32kg per item.

Clubs & Lounges

Etihad Pearl Business Class Lounges in Abu Dhabi, London and Frankfurt
Library, 24-hour gourmet banquet dining, wifi, five-star Six Senses Spa

Loyalty Programs

Etihad Guest
Free membership
No blackout periods, anytime availability for redemption
Extensive reward shop, Miles + Cash redemption feature

To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au

Etihad Airways

Contact Numbers

Australia

Sydney, Australia
Office Address:	Level 36, Aurora Place, 88 Phillip St, NSW 2000, Sydney, Australia
Office:	+ 61 (0)2 8024 7200
Reservations and Ticketing:	1800 998 995
Brisbane, Australia
Office Address:	Lvl 24, AMP Place, 10 Eagle St, Brisbane QLD, 4000, Brisbane, Australia
Office:	+61 (0)7 3303 8714
Reservations and Ticketing:	1800 998 995
Melbourne, Australia
Office Address:	Level 40, 140 William Street, Melbourne VIC 3000, Melbourne, Australia
Office:	+613 9607 8337
Reservations and Ticketing:	1800 998 995

UAE

Etihad Airways, Head Office - Abu Dhabi, UAE
Office Address:	P.O.Box 35566, New Airport Road, Abu Dhabi, United Arab Emirates
Office:	+971 2 511 0000
Fax:	+971 2 505 8111
Call Centre:	[Within the UAE: 800 2277] [Outside the UAE: +971 2 599 0844]

Europe

Munich, Germany
Office Address:	Palais am Jakobsplatz, Oberanger 34-36, Post Code 80331, Munich, Germany
Business Hours:	9 am-6 pm (Mon-Fri)
Office:	+49 89 44 23 88 88
Reservations and Ticketing:	+49 89 44 23 88 88
Fax:	+49 89 44 23 88 89
Call Centre:	0180-5005400 (within Germany)
London, United Kingdom
Office Address:	200 Hammersmith Road, Post Code W6 7DL, London, United Kingdom
Business Hours:	9 am – 5.30 pm (Mon-Fri), Closed Sat-Sun.
Office:	+44 (0) 208 735 6700
Reservations and Ticketing:	+44 (0) 800 731 9384
London Heathrow, United Kingdom
Office Address:	Room 1010, D''Albiac House, Heathrow Airport, Hounslow, Middlesex TW6 1SD, London, United Kingdom
Business Hours:	8 am-8 pm (Mon-Sun)
Office:	+44 (0) 800 731 9384
Reservations and Ticketing:	+44 (0) 800 731 9384
Geneva, Switzerland
Office Address:	6, Rue Klèberg, Post Code CH-1201, Geneva, Switzerland
Business Hours:	9am-5.30pm (Mon-Fri)
Office:	+41 22 906 90 40
Reservations and Ticketing:	+41 22 906 90 40
Fax:	+41 22 906 90 49
Paris, France
Office Address:	27 Rue de Berri, Post Code 75 008, Paris, France
Business Hours:	10:00 to 12:30 and 14:00 to 17:00 (Mon-Fri)
Office:	+33 (0) 1 47 42 20 00 (9:00 to 17:30 - Mon-Fri)
Reservations and Ticketing:	+33 (0) 1 47 42 20 00 (9:00 to 17:30 - Mon-Fri)
Fax:	+33 (0) 1 47 42 20 01
Moscow, Russia
Office Address:	9 Zemlyanoy Val, REGUS CITYDEL, 4th Floor, Office 4018, Moscow, Russia
Business Hours:	Monday to Friday 09:00 - 17:30
Office:	+7 495 645 3707
Fax:	+7 495 967 9700

Dublin, Ireland
Office Address:	Dublin, Ireland
Office:	+353 1 871 6401
Fax:	+353 1 871 6382
Call Centre:	1800 Etihad (1800 384423)

Milan, Italy
Office Address:	Corso Garibaldi 86, Post Code 20121 Milano, Milan, Italy
Office:	+39 02 62 69 49 04
Fax:	+39 02 62 69 49 04
Call Centre:	+39 02 65 38 83

South Africa

Johannesburg, South Africa
Office Address:	Four Commerce Square, 39 Rivonia Road (corner Helling), Sandhurst, Sandton, P.O. Box 55598, Northlands 2116, Johannesburg, South Africa
Business Hours:	8:30am - 5pm (Mon to Fri)
Office:	+27 11 3439140
Reservations and Ticketing:	+27 11 3439140
Fax:	+27 11 268 0247

Information above may not be up to date, please check here for current details.

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Etihad Guest
Free membership
No blackout periods, anytime availability for redemption
Extensive reward shop, Miles + Cash redemption feature

Website: etihad.com

Airfares.com.au

Etihad is officially the World's Best Airline, for the third year running.

History

To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au

While You Fly

Etihad Chauffeur

To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au

Etihad Airways

Australia

UAE

Europe

South Africa

Travel First or Business Class?Call the First Class Travel Specialist 1300 30 80 81 or Check www.FirstClass.com.au

Travel First or Business Class?
Call the First Class Travel Specialist 1300 30 80 81 or Check www.FirstClass.com.au