|
|
|
Etihad Airways
Other Airlines
Etihad Airways is a national airline based in Abu Dhabi, United Arab Emirates, operating routes to the Middle East, Europe, Asia, the Indian subcontinent and North America. Its main base is Abu Dhabi International Airport. Etihad Airways is a member of the Arab Air Carriers Organization.
Etihad Airways Diamond First Class Wins at Skytrax Awards 2012: Best First Class in the World
Etihad Airways has landed all three First Class titles at the prestigious Skytrax World Airline Awards 2012. The hat-trick of awards picked up by the Abu Dhabi-based airline are:
- Best First Class
- Best First Class Seats
- Best First Class Catering
Etihad Airways has now won the Best First Class title for three consecutive years. The First Class accolades follow the airline’s previous successes in the Skytrax Best Business Class awards which confirms the airline’s leading premium product position.
The prestigious awards, one of the leading rankings and benchmarks in the airline industry, were presented at the Skytrax World Airline Awards ceremony held on 12 July, at the Farnborough Airshow in the UK.
In recent years, the airline has won Skytrax awards for its onboard Food and Beverage Managers in Business Class; for its Poltrona Frau luxury leather First Class seat; and now, following the introduction of onboard First Class Chefs, it has won all three First Class award categories.
The Skytrax World Airline award winners come from the votes and findings of a 10-month survey of approximately 18 million air travellers from more than 100 countries.
Etihad Airways received praise at the Skytrax 2012 awards for offering a five-star, restaurant-style service in its Diamond First Class cabins. This has been achieved through the introduction of a personal Onboard Chef who prepares dishes based on a passenger’s individual taste and preference.
The First Class Chefs complement Etihad Airways’ Food and Beverage Managers, who are dedicated to service in the airline’s Pearl Business Class cabin. The Chefs and Food and Beverage Managers are recruited globally from top-rated hotels and restaurants and drive the airline’s multi award-winning Inspired Service onboard program.
Supporting Etihad Airways’ goal to offer its customers the freshest, healthiest and tastiest in-flight cuisine, the airline has recently started serving its own produce from Abu Dhabi Organics Farms as part of its Diamond First Class Mezoon Grille menu.
Etihad is officially the World's Best Airline, for the third year running in 2011
Every day Etihad aims to deliver the best possible flying experience to all their Guests and now they have been recognised for their efforts having been voted the World's Leading Airline, World’s Leading First Class and World's Leading Airline to Middle East at the 2011 World Travel Awards.
These three awards cap an extraordinary 12 months for Etihad Airways. In 2011 they launched seven new international routes, moved into operating profitability and entered into a strategic partnership with airberlin, which now enables them to offer customers a combined network of 239 destinations across 77 countries.
Voted on by more than 213,000 travel industry professionals from around 160 countries, these awards serves testimony to Etihad's quality of service, product innovation, customer relations, creativity and business acumen.
History
Etihad Airline was established in 2003 and started operations on November 13, 2003. It is wholly owned by the Government of Abu Dhabi. Etihad Airways has been rated four star by Skytrax. In December 2004 it won the 'World's Leading New Airline Award' at the 11th World Travel Awards in Barbados.Etihad Airways is a national airline based in Abu Dhabi, United Arab Emirates, operating routes to the Middle East, Europe, Asia, the Indian subcontinent and North America. Its main base is Abu Dhabi International Airport. Etihad Airways is a member of the Arab Air Carriers Organization.
Intercontinental Fleet
- 67 Aircraft (A319-100, A320-200, A330-200, A330-300, A340-500, A340-600, B777-300ER)
- More than 100 aircraft currently on order
- Average age: just over 4 years
Accolades:
- World’s Leading Airline - 2009 World Travel Awards (WTA)
- World’s Leading First Class - 2009 World Travel Awards (WTA)
- Best Business Class catering - 2009 Skytrax Awards
- Best Business Class - 2009 Skytrax Awards
- World’s Best First Class - 2010 Skytrax Awards
- Best First Class Airline Seat - 2010 Skytrax Awards
- Best First Class Onboard Catering - 2010 Skytrax Awards
- World's Leading Airline - 2011 World Travel Awards
- World’s Leading First Class - 2011 World Travel Awards
- World's Leading Airline to Middle East - 2011 World Travel Awards
- Best First Class - Skytrax Awards 2012
- Best First Class Seats - Skytrax Awards 2012
- Best First Class Catering - Skytrax Awards 2012
Here are some of the features that you can expect onboard the world’s best airline: 
- Award winning cuisine
- Some of the largest screens in the sky
- Over 600 hours of world class entertainment
- More leg room than ever before
- A private suite in the best First Class cabin
Key Destinations
- Abu Dhabi (AUH)
- London (LHR)
- Paris (CDG)
- Athens (ATH)
- Beirut (BEY)
To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au
A380 - The Residence
The ultimate in high-end luxury
A truly unique and bespoke travel experience, delivered with complete discretion and limitless hospitality - The Residence by Etihad.
Designed for up to two guests travelling together, it has been created by leading interior designers and hospitality experts who understand the discernment and sophistication expected by the private traveller.
The Residence is a haven of tranquility, reflecting an exclusive lifestyle that offers the ultimate in high-end luxury.
The Residence Experience A380
VIP Travel Concierge Service
Etihad's VIP Travel Concierge Service takes care of guests booked into The Residence from the moment of reservation right through until the end of their stay with Etihad.
From a luxury chauffeur to private check-in and lounge, we have designed every part of the travel experience to be seamless and discreet.
The Etihad Butler
Onboard, The Etihad Butler is on hand to ensure all arrangements are in place and plan both the inflight and après-flight itinerary according to personal preferences.
Inflight Chef
An inflight Chef can prepare meals from a range of gourmet menu options or even create a guest’s favourite dish.
The only three-room suite in the sky
With a living room, separate bedroom and ensuite bathroom, The Residence by Etihad is the only three-room suite in the sky.
Living Room
The living room has a luxurious Poltrona Frau leather double-seat sofa with ottoman, two dining tables, chilled drinks cabinet and 32-inch flat screen TV.
Bedroom
The bedroom in The Residence is decorated with delicate fabrics and furnished with natural fibre mattress double bed, Egyptian cotton sheets and choice of pillows.
Experience the ultimate in luxury high above the clouds and wake up to breakfast in bed over an expanse of beautiful skies.
Ensuite
A soft-carpeted hallway leads to the ensuite bathroom with shower, exclusive toiletries and bathrobes.
A380 - First Class Apartment
A revolutionised First Class
The First Apartment is upholstered with the finest Poltrona Frau leather and features a wide armchair, an ottoman and even includes space to walk around in. The ottoman opens out into an 81-inch long bed.
A companion can join you for a meal or meeting in your spacious First Apartment. When travelling with a partner the divider between Apartments can be lowered to join rooms.
The First Apartments come equipped with an adjustable 24-inch flat screen TV, which can be viewed from the armchair or while relaxing in bed, together with a vanity cabinet with ample lighting and space for your personal effects, a chilled drinks cabinet and a wardrobe.
Freshen up before arrival with exclusive amenities and an energising shower in the First Class bathroom.
On-Ground Experience
Etihad has taken the finest details of hospitality and refined luxury from around the world and created a memorable experience. For a First Class guest, every element of the journey is designed to reflect a discerning lifestyle.
The journey begins with a complimentary Etihad Chauffeur, offered at over 30 cities.
At Abu Dhabi International Airport, guests are greeted curbside by a Porter and Concierge before being escorted to a dedicated First Class check-in reception. Guests can relax in the exclusive Etihad First Class Lounge, with five-star dining, featuring the Chef’s Table. Guests can enjoy pre-flight pampering with a range of complimentary treatments in the Six Senses Spa.
Inflight Experience
Dining
Guests in Etihad’s First Class are immediately immersed in a private world of indulgence. The inflight Chef will take orders from an a la carte menu, including the signature grill, or prepare something special using fresh ingredients from the kitchen. Enjoy wines from the world’s finest vineyards, handpicked by Etihad's sommeliers.
Entertainment
The ultimate on-demand entertainment and state of the art noise-cancelling headsets with over 750 hours of the latest movies, shows, music and interactive games enables guests to unwind in quiet comfort. The Etihad Wi-Fly connectivity provides in-flight phone and internet access.
Comfort
Etihad's signature bedtime turn-down service offering stylish loungewear and the comfort of all-natural mattresses and duvet, cotton sheets and pillows, enables relaxation and comfort.
B787 - First Class Suite
Uncompromised privacy
Etihad is proud to redefine First Class with a luxurious travel experience, so exquisite and personal, that it is like being transported to a private universe.
Enjoy uncompromised privacy behind closed doors and exquisite features such as a Poltrona Frau leather seat, stylish fabric and finishes, and ambient lighting.
Each First Suite has a personal wardrobe, chilled drinks cabinet and space that allows you to entertain another guest.
On-Ground Experience
Etihad has taken the finest details of hospitality and refined luxury from around the world and created a memorable experience. For a First Class guest, every element of the journey is designed to reflect a discerning lifestyle.
The journey begins with a complimentary Etihad Chauffeur, offered at over 30 cities.
At Abu Dhabi International Airport, guests are greeted curbside by a Porter and Concierge before being escorted to a dedicated First Class check-in reception. Guests can relax in the exclusive Etihad First Class Lounge, with five-star dining, featuring the Chef’s Table. Guests can enjoy pre-flight pampering with a range of complimentary treatments in the Six Senses Spa.
Inflight Experience
Dining
Guests in Etihad’s First Class are immediately immersed in a private world of indulgence. The inflight Chef will take orders from an a la carte menu, including the signature grill, or prepare something special using fresh ingredients from the kitchen. Enjoy wines from the world’s finest vineyards, handpicked by Etihad's sommeliers.
Entertainment
The ultimate on-demand entertainment and state of the art noise-cancelling headsets with over 750 hours of the latest movies, shows, music and interactive games enables guests to unwind in quiet comfort. The Etihad Wi-Fly connectivity provides in-flight phone and internet access.
Comfort
Etihad's signature bedtime turn-down service offering stylish loungewear and the comfort of all-natural mattresses and duvet, cotton sheets and pillows, enables relaxation and comfort.
First Class
Etihad has redefined luxury air travel with individual suites, higher levels of comfort and more personal space than ever before. Watch this video showcasing our award-winning First Class suite and our other two cabin classes or read more about it below.
First Class at a glance
- Perfectly flat, 6 ft 8 inch, extra wide bed, in your own personal suite.
- Your own personal chef.
- Mezoon Grille, Taste of Arabia, à la carte and ‘Kitchen Anytime’ options.
- 23-inch, cinematic widescreen.
- Changing room.
- Sliding doors for complete privacy.
- Upholstered in Poltrona Frau leather.
- Personal mini-bar.
- Personal wardrobe.
- In-built massage.
- Cosy blankets, pure dupion silk and cotton duvet, fitted sheets, full-sized pillows and loungewear.
Inspired service
Etihad's Inspired Service concept promises a touch of inspiration every step of the way.
- You decide how you spend your journey. And when and how we serve you.
- From limousines, to lounges, to onboard – experience comfort, luxury and an intimate atmosphere when you travel in First Class.
- Enjoy the dedicated attention of your personal chef recruited from the finest restaurants.
Luxurious seat
Sit back and relax in your spacious First Class seat, which, at the touch of a button, transforms into a 6ft 8” flatbed.
- One-to-one configuration, with all First Class seats forward-facing with aisle access.
- Find comfort in little details such as an adjustable headrest, footrest, lumbar support and inbuilt massage.
- Our First Class flatbed seats are upholstered with leather by world-renowned manufacturer Poltrona Frau, suppliers of Ferrari’s interiors.
Inspired Dining
Etihad has put the best of five-star hospitality into their First Class suite to give you an inspiring dining experience.
- Dine as you like, when you like. Choose from the exclusive Mezoon Grille, Taste of Arabia, á la carte or ‘Anytime Kitchen’ menus.
- Relish the flavour and freshness of the finest ingredients that go into the creation of our dishes, all prepared by award-winning chefs. Savour boutique wines, handpicked from the world’s best vineyards.
- Your personal chef, our onboard fine dining expert, will help you find the right dish to suit your mood and the perfect accompaniment for your meal.
- Invite a guest to enjoy the inspired dining experience with you.
Inflight entertainment
Stay entertained on your First Class flight with over 675 hours of on-demand entertainment, including the latest movies, TV shows, music and interactive games.
- Enjoy big-screen entertainment with 23-inch personal LCD TVs.
- Etihad's E-BOX inflight system puts you in control of the latest blockbusters, timeless classics and the best in interactive games.
- Noise-canceling headsets ensure that the show goes on, uninterrupted.
- On-board internet access on some aircraft.
Private cabin
Slide your screen doors shut and you’ll be cocooned in a world of total privacy. Your own personal space to work, rest or play.
Personal mini-bar
A drink is always at hand in your First Class suite, thanks to your own personal mini-bar. Personal wardrobe
Personal wardrobe
The personal, illuminated wardrobe in your First Class suite contains a personal mirror.
Ready for sleep
Sink into a beautifully appointed bed with everything you need for a good night’s sleep.
- Drift into a comfortable sleep with a pure Dupion silk and cotton duvet, fitted sheet, cosy blankets and full-sized pillows.
- Everything you need to prepare for bed, slippers and loungewear.
- Activate the Do Not Disturb sign in your First Class suite for extra privacy.
Luxury changing room
A luxury changing room in the sky when you fly in our First Class suite.
- A space to revitalise, with a collection of Six Senses personal care products and a large wash basin.
- A full length mirror helps you look your best.
- Change in a private space with a leather fold-down changing room seat.
- Enjoy a Swarovski Elements embellished cosmetic purse for women and a cufflink box for men, complete with a La Prairie skin care product.
Connectivity
- Stay connected as you fly. Recharge your laptop or iPod or connect personal devices to the E-BOX, Etihad's entertainment system.
- First Class seats are equipped with in-seat power sockets compatible with most major plug types.
- iPod, USB, Ethernet and audio jack sockets ensure a wide range of connectivity options.
Lighting Options
- Etihad's inflight mood lighting system creates the perfect atmosphere for every stage of your flying experience, be it sleeping, dining or relaxing.
- You can also create your own ambience in your First Class suite with a variety of personal lights and settings.
A380 and B787 - Business Class Studio
Style, simplicity and functionality
Business Class with Etihad is not business as usual. The luxury, comfort and service Etihad offers in business equates to that of first class on other airlines.
The Business Studios on Etihad's A380 and B787 are the embodiment of style, simplicity and functionality.
The modern design and thoughtful features create a sense of space and freedom, with direct aisle access, convenient storage spaces and mood lighting.
The seat converts into a comfortable fully-flat bed of up to 80.5-inches. Relax on all ultra long-haul flights on special mattresses for bedtime comfort in complimentary loungewear.
A large personal 18-inch touch screen TV with noise-cancelling headsets delivers over 750 hours of the latest blockbusters, timeless classics and interactive games.
With a special pneumatic comfort system to adjust the firmness of the seat, in-seat massage and lighting, all at the touch of a button, guests can customise the perfect environment for every stage of the journey.
On-Ground Experience
Etihad’s world-renowned guest experience begins well before departure and lasts until long after arrival.
Their complimentary door-to-door Etihad Chauffeur service is available in over 30 cities globally.
At Etihad Terminal 3 in Abu Dhabi International Airport, Guests pass through a dedicated premium check-in facility and into the luxury of Etihad's exclusive Business Class Lounge. Enjoy all-day dining from an extensive international buffet or unwind with a treatment in the Six Senses Spa. Stay connected with the business facilities and complimentary wireless internet.
Guests can also enjoy the well-appointed interiors and warm service of their exclusive Etihad Lounges in London, Paris, Frankfurt, Dublin, Manchester, Sydney and Washington DC.
In Abu Dhabi, experience the convenience of Etihad's Arrivals Lounge. Created exclusively with comfort in mind, their Arrivals Lounge gives you the chance to freshen up after your flight, take a shower while they steam your clothes back to perfection, or take advantage of their wet-shave facility. Enjoy an array of sweet and savoury snacks and canapés inspired by flavours from around the world.
Inflight Experience
Comfort
In Etihad’s Business Class, turn the downtime of travel into an opportunity for inspiration. Enter a world of choice and comfort with their intuitive service and warm hospitality. You decide when and how they serve you.
Entertainment
Stay entertained with over 750 hours of on-demand entertainment with the latest blockbusters, timeless classics and the best in interactive games along with noise-cancelling headsets. A range of connection ports at your fingertips help you stay connected.
Fine Dining
The Food & Beverage Managers, recruited from the finest restaurants globally, will guide you through Etihad's extensive menu options and recommend the perfect accompaniment for your meal from a boutique wine list.
Business Class
Welcome to Etihad Business Class, the most luxurious way to fly for business and pleasure. Discover a style and space like no other in the World’s Best Business Class as voted by Skytrax 2009 and its 16 million users.
Business Class at a glance
- A privacy shell, 6 ft 1 inch full flat bed and direct aisle access from every seat.
- Your own Food and Beverage Manager.
- A la carte or ‘Kitchen Anytime’ options.
- Five-star dining with fine wines.
- 15-inch screen.
- Noise-canceling headsets.
- In-seat power sockets.
- Audio/ethernet connectivity.
- In-built massage.
- Luxury comforters and pillows.
- Mood lighting to ease jet lag.
Business Class Seat Options
Business Class flat beds are currently available on our wide-bodied aircraft: A340-500, A340-600, A330-200/300 and B777-300ER.
Flat Bed
Sit back and relax in luxurious business class flat bed seats with 82-inch seat pitch and generous recline. Sink into a beautifully appointed flatbed with a soft pillow and a warm comforter. Take your pick from the amenities we provide: socks and eyeshades.
- Enjoy a world of space and privacy with business class seats placed in 1-2-1 configuration, offering direct aisle access to every guest. A privacy shell around every flat bed seat adds that extra touch.
- Sleep easy in seats that stretch out into 6ft 1-inch full flat beds.
- Find comfort in little details such as an adjustable headrest, footrest and lumbar support.
Seat
- Business Class seats are available on our narrow-bodied aircraft, the A320s and A319s.
- Sit back and relax in our luxurious business class seats with 49-inch seat pitch and generous recline.
- Enjoy a world of space with business class seats placed in a 2-2 configuration, with plenty of room and easy aisle access.
- Find comfort in little details such as an adjustable headrest, footrest and lumbar support.
Dining and Service
Service
Etihad's Inspired Service concept delivers world-class attentiveness for the duration of your business class flight and beyond.
- You decide how you spend your journey. And when and how they serve you.
- From limousines, to lounges, to onboard – experience comfort, luxury and an intimate atmosphere when you fly in Business Class.
- Enjoy the dedicated attention of your own Food & Beverage Manager recruited from the finest restaurants.
Dining
Etihad has taken the best of five-star hospitality into their Business Class to give you an inspiring dining experience.
- Dine as you like, when you like. Choose from an extensive á la carte range or the Anytime Kitchen menu.
- Relish the flavour and freshness of the finest ingredients that go into the creation of Etihad's dishes, all prepared by our award-winning chefs. Savour boutique wines, handpicked from the world’s best vineyards.
- Your Food and Beverage manager, the onboard fine dining expert, will help you find the right dish to suit your mood and the perfect accompaniment for your meal.
Entertainment and Internet Access
Internet Access
Our OnAir onboard connectivity programme is available on three A330-300 aircraft and two A320s.
The A330-300 aircraft will operate mainly on the Geneva, London, Frankfurt, Paris, Casablanca and Seoul routes. The A320 will operate on any of the scheduled A320 routes.
Entertainment
Stay entertained on your business class flight with over 675 hours of on-demand entertainment: your ticket to the latest movies, TV shows, music and interactive games.
- Enjoy big-screen entertainment with the 16-inch personal LCD TVs.
- E-BOX inflight system puts you in control of the latest blockbusters, timeless classics and the best in interactive games.
- Noise-cancelling headsets ensure that the show goes on, uninterrupted.
- On-board internet access on some aircraft.
Clubs and Lounges:
First Class Lounge
Designed as the ultimate space to work or unwind before you take to the skies, Etihad Airways' First Class Lounge in Abu Dhabi International Airport's Terminal 1 incorporates luxury in every detail. The Six Senses Spa offers a range of 15-minute treatments such as facials, foot scrubs and scalp massages, while the Champagne bar boasts the world's finest bubbly and a selection of top-shelf wines.
If you're travelling for business you can make good use of the Apple Mac computers with free high-speed internet, or enjoy the entertainment on offer with Bang & Olufsen flat screens and individual head sets. The first class service doesn't stop there, with a well-stocked cigar lounge and a la carte five-star restaurant, where meals are accompanied by wines hand-selected by experienced sommeliers.
Business Class Lounge
Etihad Airways' Business Lounge in Terminal 3 at the Abu Dhabi International Airport is all about comfort and convenience. Refresh before your flight with a shower as your shoes and polished and clothes neatly pressed, or pop into the Six Senses Spa for a therapeutic 15-minute treatment.
Five-star dining is on the menu with an international buffet and large range of wines from some of the best vineyards around the world, while the dedicated Family Room will keep the little ones entertained as you work or unwind in peace. Get down to business on the Apple Mac computers, with fax, telephone and printing facilities available to ensure you don't miss any deadlines.
Worldwide Lounges
Outside of Abu Dhabi, Etihad Airways' Business and First Class Lounges are found at a handful of global destinations including Dublin, Frankfurt, London, Manchester, Paris and Washington.
Etihad Guest members are also granted access to a number of partner lounges worldwide thanks to Etihad Airways' codeshares. The list runs long and includes the likes of the Royal Orchid Lounge in Bangkok, Wingtips Lounge in New York and the Air New Zealand lounges in Brisbane, Sydney and Melbourne.
Door-to-door service
Diamond First Class and Pearl Business Class* guests receive a door-to-door luxury sedan service, complete with a personal chauffeur:
- With a fleet of luxury cars, we now offer the same level of service and comfort on the road that you are used to on our aircraft.
- Enjoy the comfort of our luxury cars, relax on the journey with mineral water and your favourite newspaper.
- Etihad only use the highest quality chauffeur services and unbranded vehicles for a safe, discreet service.
*The Etihad Chauffeur service may be restricted on some special fare tickets please ask your travel specialist for more information.
Booking Your Car
Diamond First Class and Pearl Business Class* guests can enjoy Etihad Chauffeur in more than 25 cities worldwide (see below), with more services rolled out regularly
- Ths special service can be booked online or by your Specialist at least 24 hours before your journey.
- A guest may travel beyond the distance restrictions outlined below for an extra charge payable to the driver.
- This service can be used at all points throughout the journey by our Diamond First Class guests.
- Etihad Guest loyalty programme members who hold Gold Elite, Gold and Silver membership can enjoy this service at all points throughout their journey when traveling in our Pearl Business Class.
- All other Pearl Business Class guests can enjoy this service for two transfers per journey unless their journey begins or ends in the UAE or includes a stopover in Abu Dhabi, in which case Etihad Chauffeur will be provided for all travel within the UAE in addition to two transfers in other countries.
*The Etihad Chauffeur service may be restricted on some special fare tickets please ask your travel specialist for more information.
Country
To-From Airport
Distance
Australia
Sydney Airport
Brisbane Airport
Melbourne Airport
Perth Int’l Airport
up to 50 kms* driven distance to and from the airport
up to 60 kms* driven distance to and from the airport
up to 80 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
*No transfers between respective airport terminals
Belarus
Minsk Intl Airport
up to 60 kms driven distrance to and from the airport
Belgium
Brussels Intl Airpot
up to 60 kms driven distance to and from Brussels Intl Airport
Brazil
Sao Paulo Guarulhos Intl Airport
up to 60 kms driven distance to and from the airport
Canada
Toronto Lester B. Pearson Intl Airport
up to 50 kms driven distance to and from the airport.
China
Beijing Intl Airport
Chengdu Shuanliu Intl Airport
Shanghai Pu Dong Intl Airport
up to 5th Ring Road driven distanced to/from Beijing Intl Airport
up to 30 kms driven distance to and from the airport
up to 55 kms driven distance to and from the airport
France
Charles De Gualle Intl Airport
First Guest: up to 100 kms within Ile de France
Business Guest: up to 60 kms within Ile de France
Germany
Frankfurt and Munich Airports
Dusseldorf Intl Airport
Munich-Riem Intl Airport
up to 40 kms driven distance to and from the airport
up to 60 kms driven distance to and from the airport
up to 40 kms driven distance to and from the airport
India
Chhatrapati Shivaji Intl Airport (Mumbai)
Indira Gandhi Intl Airport (Delhi)
Anna Intl Airport (Chennai)
Bangalore Intl Airport
Hyderabad Intl Airport
up to 50 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
up to 70 kms* driven distance to and from the airport
up to 70 kms* driven distance to and from the airport
Ireland
Dublin Airport
up to 50 kms driven distance to and from the airport
Italy
Milan Malpensa Intl Airports
Roma - Fiumicino Int’l Airport
up to 60 kms driven distance to and from Milan Malpenda Intl Airports
up to 50 kms driven distance to and from Roma- Fiumicino Int’l Airport
Netherlands
Amsterdam Schiphol Intl Airport
up to 80 kms driven distance to and from the airport
Russia
Domodedevo Intl Airport
within Moscow Ring Road (MKAD) to and from the airport
Singapore
Changi Intl Airport
within Singapore City and Sentosa Island to and from Changi Intl Airport
Switzerland
Geneva Airport
Zurich Airport
up to 60 kms driven distance to and from the airport
up to 130 kms driven distance to and from the airport
Thailand
Bangkok Suvarnabhumbi Intl Airport
up to 60 kms driven distance to and from the airport (Extra Kilometers - THB 35.00 per km)
UAE
Abu Dhabi Intl Airport
Anywhere in the Emirates
(Service is not provided in Abu Dhabi for guests in transit)
UK
London Heathrow Airport
Manchester Airport
up to 100 miles (no transfer between London airport terminals
up to 100 miles
USA
New York JFK Airport
Chicago ORD Airport
Washington IAD Airport
up to 60 miles* driven distance to and from the airport (New York, New Jersey and Connecticut)
up to 70 miles* driven distance to and from the airport
up to 60 miles* driven distance to and from the airport
*No transfer between terminals
To find the best business class fare on Etihad Airways, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au
A380 - The Residence
The ultimate in high-end luxury
A truly unique and bespoke travel experience, delivered with complete discretion and limitless hospitality - The Residence by Etihad.
Designed for up to two guests travelling together, it has been created by leading interior designers and hospitality experts who understand the discernment and sophistication expected by the private traveller.
The Residence is a haven of tranquility, reflecting an exclusive lifestyle that offers the ultimate in high-end luxury.
The Residence Experience A380
VIP Travel Concierge Service
Etihad's VIP Travel Concierge Service takes care of guests booked into The Residence from the moment of reservation right through until the end of their stay with Etihad.
From a luxury chauffeur to private check-in and lounge, we have designed every part of the travel experience to be seamless and discreet.
The Etihad Butler
Onboard, The Etihad Butler is on hand to ensure all arrangements are in place and plan both the inflight and après-flight itinerary according to personal preferences.
Inflight Chef
An inflight Chef can prepare meals from a range of gourmet menu options or even create a guest’s favourite dish.
The only three-room suite in the sky
With a living room, separate bedroom and ensuite bathroom, The Residence by Etihad is the only three-room suite in the sky.
Living Room
The living room has a luxurious Poltrona Frau leather double-seat sofa with ottoman, two dining tables, chilled drinks cabinet and 32-inch flat screen TV.
Bedroom
The bedroom in The Residence is decorated with delicate fabrics and furnished with natural fibre mattress double bed, Egyptian cotton sheets and choice of pillows.
Experience the ultimate in luxury high above the clouds and wake up to breakfast in bed over an expanse of beautiful skies.
Ensuite
A soft-carpeted hallway leads to the ensuite bathroom with shower, exclusive toiletries and bathrobes.
A380 - First Class Apartment
A revolutionised First Class
The First Apartment is upholstered with the finest Poltrona Frau leather and features a wide armchair, an ottoman and even includes space to walk around in. The ottoman opens out into an 81-inch long bed.
A companion can join you for a meal or meeting in your spacious First Apartment. When travelling with a partner the divider between Apartments can be lowered to join rooms.
The First Apartments come equipped with an adjustable 24-inch flat screen TV, which can be viewed from the armchair or while relaxing in bed, together with a vanity cabinet with ample lighting and space for your personal effects, a chilled drinks cabinet and a wardrobe.
Freshen up before arrival with exclusive amenities and an energising shower in the First Class bathroom.
On-Ground Experience
Etihad has taken the finest details of hospitality and refined luxury from around the world and created a memorable experience. For a First Class guest, every element of the journey is designed to reflect a discerning lifestyle.
The journey begins with a complimentary Etihad Chauffeur, offered at over 30 cities.
At Abu Dhabi International Airport, guests are greeted curbside by a Porter and Concierge before being escorted to a dedicated First Class check-in reception. Guests can relax in the exclusive Etihad First Class Lounge, with five-star dining, featuring the Chef’s Table. Guests can enjoy pre-flight pampering with a range of complimentary treatments in the Six Senses Spa.
Inflight Experience
Dining
Guests in Etihad’s First Class are immediately immersed in a private world of indulgence. The inflight Chef will take orders from an a la carte menu, including the signature grill, or prepare something special using fresh ingredients from the kitchen. Enjoy wines from the world’s finest vineyards, handpicked by Etihad's sommeliers.
Entertainment
The ultimate on-demand entertainment and state of the art noise-cancelling headsets with over 750 hours of the latest movies, shows, music and interactive games enables guests to unwind in quiet comfort. The Etihad Wi-Fly connectivity provides in-flight phone and internet access.
Comfort
Etihad's signature bedtime turn-down service offering stylish loungewear and the comfort of all-natural mattresses and duvet, cotton sheets and pillows, enables relaxation and comfort.
B787 - First Class Suite
Uncompromised privacy
Etihad is proud to redefine First Class with a luxurious travel experience, so exquisite and personal, that it is like being transported to a private universe.
Enjoy uncompromised privacy behind closed doors and exquisite features such as a Poltrona Frau leather seat, stylish fabric and finishes, and ambient lighting.
Each First Suite has a personal wardrobe, chilled drinks cabinet and space that allows you to entertain another guest.
On-Ground Experience
Etihad has taken the finest details of hospitality and refined luxury from around the world and created a memorable experience. For a First Class guest, every element of the journey is designed to reflect a discerning lifestyle.
The journey begins with a complimentary Etihad Chauffeur, offered at over 30 cities.
At Abu Dhabi International Airport, guests are greeted curbside by a Porter and Concierge before being escorted to a dedicated First Class check-in reception. Guests can relax in the exclusive Etihad First Class Lounge, with five-star dining, featuring the Chef’s Table. Guests can enjoy pre-flight pampering with a range of complimentary treatments in the Six Senses Spa.
Inflight Experience
Dining
Guests in Etihad’s First Class are immediately immersed in a private world of indulgence. The inflight Chef will take orders from an a la carte menu, including the signature grill, or prepare something special using fresh ingredients from the kitchen. Enjoy wines from the world’s finest vineyards, handpicked by Etihad's sommeliers.
Entertainment
The ultimate on-demand entertainment and state of the art noise-cancelling headsets with over 750 hours of the latest movies, shows, music and interactive games enables guests to unwind in quiet comfort. The Etihad Wi-Fly connectivity provides in-flight phone and internet access.
Comfort
Etihad's signature bedtime turn-down service offering stylish loungewear and the comfort of all-natural mattresses and duvet, cotton sheets and pillows, enables relaxation and comfort.
First Class
Etihad has redefined luxury air travel with individual suites, higher levels of comfort and more personal space than ever before. Watch this video showcasing our award-winning First Class suite and our other two cabin classes or read more about it below.
First Class at a glance
- Perfectly flat, 6 ft 8 inch, extra wide bed, in your own personal suite.
- Your own personal chef.
- Mezoon Grille, Taste of Arabia, à la carte and ‘Kitchen Anytime’ options.
- 23-inch, cinematic widescreen.
- Changing room.
- Sliding doors for complete privacy.
- Upholstered in Poltrona Frau leather.
- Personal mini-bar.
- Personal wardrobe.
- In-built massage.
- Cosy blankets, pure dupion silk and cotton duvet, fitted sheets, full-sized pillows and loungewear.
- You decide how you spend your journey. And when and how we serve you.
- From limousines, to lounges, to onboard – experience comfort, luxury and an intimate atmosphere when you travel in First Class.
- Enjoy the dedicated attention of your personal chef recruited from the finest restaurants.
- One-to-one configuration, with all First Class seats forward-facing with aisle access.
- Find comfort in little details such as an adjustable headrest, footrest, lumbar support and inbuilt massage.
- Our First Class flatbed seats are upholstered with leather by world-renowned manufacturer Poltrona Frau, suppliers of Ferrari’s interiors.
- Dine as you like, when you like. Choose from the exclusive Mezoon Grille, Taste of Arabia, á la carte or ‘Anytime Kitchen’ menus.
- Relish the flavour and freshness of the finest ingredients that go into the creation of our dishes, all prepared by award-winning chefs. Savour boutique wines, handpicked from the world’s best vineyards.
- Your personal chef, our onboard fine dining expert, will help you find the right dish to suit your mood and the perfect accompaniment for your meal.
- Invite a guest to enjoy the inspired dining experience with you.
- Enjoy big-screen entertainment with 23-inch personal LCD TVs.
- Etihad's E-BOX inflight system puts you in control of the latest blockbusters, timeless classics and the best in interactive games.
- Noise-canceling headsets ensure that the show goes on, uninterrupted.
- On-board internet access on some aircraft.
- Drift into a comfortable sleep with a pure Dupion silk and cotton duvet, fitted sheet, cosy blankets and full-sized pillows.
- Everything you need to prepare for bed, slippers and loungewear.
- Activate the Do Not Disturb sign in your First Class suite for extra privacy.
- A space to revitalise, with a collection of Six Senses personal care products and a large wash basin.
- A full length mirror helps you look your best.
- Change in a private space with a leather fold-down changing room seat.
- Enjoy a Swarovski Elements embellished cosmetic purse for women and a cufflink box for men, complete with a La Prairie skin care product.
- Stay connected as you fly. Recharge your laptop or iPod or connect personal devices to the E-BOX, Etihad's entertainment system.
- First Class seats are equipped with in-seat power sockets compatible with most major plug types.
- iPod, USB, Ethernet and audio jack sockets ensure a wide range of connectivity options.
- Etihad's inflight mood lighting system creates the perfect atmosphere for every stage of your flying experience, be it sleeping, dining or relaxing.
- You can also create your own ambience in your First Class suite with a variety of personal lights and settings.
A380 and B787 - Business Class Studio
Style, simplicity and functionality
Business Class with Etihad is not business as usual. The luxury, comfort and service Etihad offers in business equates to that of first class on other airlines.
The Business Studios on Etihad's A380 and B787 are the embodiment of style, simplicity and functionality.
The modern design and thoughtful features create a sense of space and freedom, with direct aisle access, convenient storage spaces and mood lighting.
The seat converts into a comfortable fully-flat bed of up to 80.5-inches. Relax on all ultra long-haul flights on special mattresses for bedtime comfort in complimentary loungewear.
A large personal 18-inch touch screen TV with noise-cancelling headsets delivers over 750 hours of the latest blockbusters, timeless classics and interactive games.
With a special pneumatic comfort system to adjust the firmness of the seat, in-seat massage and lighting, all at the touch of a button, guests can customise the perfect environment for every stage of the journey.
On-Ground Experience
Etihad’s world-renowned guest experience begins well before departure and lasts until long after arrival.
Their complimentary door-to-door Etihad Chauffeur service is available in over 30 cities globally.
At Etihad Terminal 3 in Abu Dhabi International Airport, Guests pass through a dedicated premium check-in facility and into the luxury of Etihad's exclusive Business Class Lounge. Enjoy all-day dining from an extensive international buffet or unwind with a treatment in the Six Senses Spa. Stay connected with the business facilities and complimentary wireless internet.
Guests can also enjoy the well-appointed interiors and warm service of their exclusive Etihad Lounges in London, Paris, Frankfurt, Dublin, Manchester, Sydney and Washington DC.
In Abu Dhabi, experience the convenience of Etihad's Arrivals Lounge. Created exclusively with comfort in mind, their Arrivals Lounge gives you the chance to freshen up after your flight, take a shower while they steam your clothes back to perfection, or take advantage of their wet-shave facility. Enjoy an array of sweet and savoury snacks and canapés inspired by flavours from around the world.
Inflight Experience
Comfort
In Etihad’s Business Class, turn the downtime of travel into an opportunity for inspiration. Enter a world of choice and comfort with their intuitive service and warm hospitality. You decide when and how they serve you.
Entertainment
Stay entertained with over 750 hours of on-demand entertainment with the latest blockbusters, timeless classics and the best in interactive games along with noise-cancelling headsets. A range of connection ports at your fingertips help you stay connected.
Fine Dining
The Food & Beverage Managers, recruited from the finest restaurants globally, will guide you through Etihad's extensive menu options and recommend the perfect accompaniment for your meal from a boutique wine list.
Business Class
Welcome to Etihad Business Class, the most luxurious way to fly for business and pleasure. Discover a style and space like no other in the World’s Best Business Class as voted by Skytrax 2009 and its 16 million users.
Business Class at a glance
- A privacy shell, 6 ft 1 inch full flat bed and direct aisle access from every seat.
- Your own Food and Beverage Manager.
- A la carte or ‘Kitchen Anytime’ options.
- Five-star dining with fine wines.
- 15-inch screen.
- Noise-canceling headsets.
- In-seat power sockets.
- Audio/ethernet connectivity.
- In-built massage.
- Luxury comforters and pillows.
- Mood lighting to ease jet lag.
- Enjoy a world of space and privacy with business class seats placed in 1-2-1 configuration, offering direct aisle access to every guest. A privacy shell around every flat bed seat adds that extra touch.
- Sleep easy in seats that stretch out into 6ft 1-inch full flat beds.
- Find comfort in little details such as an adjustable headrest, footrest and lumbar support.
- Business Class seats are available on our narrow-bodied aircraft, the A320s and A319s.
- Sit back and relax in our luxurious business class seats with 49-inch seat pitch and generous recline.
- Enjoy a world of space with business class seats placed in a 2-2 configuration, with plenty of room and easy aisle access.
- Find comfort in little details such as an adjustable headrest, footrest and lumbar support.
- You decide how you spend your journey. And when and how they serve you.
- From limousines, to lounges, to onboard – experience comfort, luxury and an intimate atmosphere when you fly in Business Class.
- Enjoy the dedicated attention of your own Food & Beverage Manager recruited from the finest restaurants.
- Dine as you like, when you like. Choose from an extensive á la carte range or the Anytime Kitchen menu.
- Relish the flavour and freshness of the finest ingredients that go into the creation of Etihad's dishes, all prepared by our award-winning chefs. Savour boutique wines, handpicked from the world’s best vineyards.
- Your Food and Beverage manager, the onboard fine dining expert, will help you find the right dish to suit your mood and the perfect accompaniment for your meal.
- Enjoy big-screen entertainment with the 16-inch personal LCD TVs.
- E-BOX inflight system puts you in control of the latest blockbusters, timeless classics and the best in interactive games.
- Noise-cancelling headsets ensure that the show goes on, uninterrupted.
- On-board internet access on some aircraft.
Clubs and Lounges:
First Class Lounge
Designed as the ultimate space to work or unwind before you take to the skies, Etihad Airways' First Class Lounge in Abu Dhabi International Airport's Terminal 1 incorporates luxury in every detail. The Six Senses Spa offers a range of 15-minute treatments such as facials, foot scrubs and scalp massages, while the Champagne bar boasts the world's finest bubbly and a selection of top-shelf wines.
If you're travelling for business you can make good use of the Apple Mac computers with free high-speed internet, or enjoy the entertainment on offer with Bang & Olufsen flat screens and individual head sets. The first class service doesn't stop there, with a well-stocked cigar lounge and a la carte five-star restaurant, where meals are accompanied by wines hand-selected by experienced sommeliers.
Business Class Lounge
Etihad Airways' Business Lounge in Terminal 3 at the Abu Dhabi International Airport is all about comfort and convenience. Refresh before your flight with a shower as your shoes and polished and clothes neatly pressed, or pop into the Six Senses Spa for a therapeutic 15-minute treatment.
Five-star dining is on the menu with an international buffet and large range of wines from some of the best vineyards around the world, while the dedicated Family Room will keep the little ones entertained as you work or unwind in peace. Get down to business on the Apple Mac computers, with fax, telephone and printing facilities available to ensure you don't miss any deadlines.
Worldwide Lounges
Outside of Abu Dhabi, Etihad Airways' Business and First Class Lounges are found at a handful of global destinations including Dublin, Frankfurt, London, Manchester, Paris and Washington.
Etihad Guest members are also granted access to a number of partner lounges worldwide thanks to Etihad Airways' codeshares. The list runs long and includes the likes of the Royal Orchid Lounge in Bangkok, Wingtips Lounge in New York and the Air New Zealand lounges in Brisbane, Sydney and Melbourne.
|
|
|
|
|
Door-to-door service Diamond First Class and Pearl Business Class* guests receive a door-to-door luxury sedan service, complete with a personal chauffeur:
*The Etihad Chauffeur service may be restricted on some special fare tickets please ask your travel specialist for more information.
|
Booking Your Car Diamond First Class and Pearl Business Class* guests can enjoy Etihad Chauffeur in more than 25 cities worldwide (see below), with more services rolled out regularly
*The Etihad Chauffeur service may be restricted on some special fare tickets please ask your travel specialist for more information.
|
| Country | To-From Airport | Distance |
| Australia |
Sydney Airport |
up to 50 kms* driven distance to and from the airport |
Belarus |
|
|
Belgium |
|
|
Brazil |
Sao Paulo Guarulhos Intl Airport | up to 60 kms driven distance to and from the airport |
Canada |
Toronto Lester B. Pearson Intl Airport | up to 50 kms driven distance to and from the airport. |
| China |
Beijing Intl Airport |
up to 5th Ring Road driven distanced to/from Beijing Intl Airport |
| France | Charles De Gualle Intl Airport | First Guest: up to 100 kms within Ile de France Business Guest: up to 60 kms within Ile de France |
| Germany |
Frankfurt and Munich Airports |
up to 40 kms driven distance to and from the airport |
| India |
Chhatrapati Shivaji Intl Airport (Mumbai) |
up to 50 kms* driven distance to and from the airport |
Ireland |
Dublin Airport | up to 50 kms driven distance to and from the airport |
| Italy |
Milan Malpensa Intl Airports Roma - Fiumicino Int’l Airport |
up to 60 kms driven distance to and from Milan Malpenda Intl Airports up to 50 kms driven distance to and from Roma- Fiumicino Int’l Airport |
Netherlands |
Amsterdam Schiphol Intl Airport | up to 80 kms driven distance to and from the airport |
Russia |
Domodedevo Intl Airport | within Moscow Ring Road (MKAD) to and from the airport |
| Singapore | Changi Intl Airport | within Singapore City and Sentosa Island to and from Changi Intl Airport |
| Switzerland |
Geneva Airport |
up to 60 kms driven distance to and from the airport |
Thailand |
Bangkok Suvarnabhumbi Intl Airport | up to 60 kms driven distance to and from the airport (Extra Kilometers - THB 35.00 per km) |
| UAE | Abu Dhabi Intl Airport | Anywhere in the Emirates (Service is not provided in Abu Dhabi for guests in transit) |
| UK |
London Heathrow Airport |
up to 100 miles (no transfer between London airport terminals |
| USA |
New York JFK Airport |
up to 60 miles* driven distance to and from the airport (New York, New Jersey and Connecticut) |
*No transfer between terminals
Etihad Airways
Australia
| Sydney, Australia | |
| Office Address: | Level 36, Aurora Place, 88 Phillip St, NSW 2000, Sydney, Australia |
| Office: | + 61 (0)2 8024 7200 |
| Reservations and Ticketing: | 1800 998 995 |
| Brisbane, Australia | |
| Office Address: | No ticket office |
| Reservations and Ticketing: | 1300 532 215 |
| Melbourne, Australia | |
| Office Address: | Level 40, 140 William Street, Melbourne VIC 3000, Melbourne, Australia |
| Office: | +613 9607 8337 |
| Reservations and Ticketing: | 1800 998 995 |
UAE
| Etihad Airways, Head Office - Abu Dhabi, UAE | |
| Office Address: | P.O.Box 35566, New Airport Road, Abu Dhabi, United Arab Emirates |
| Office: | +971 2 511 0000 |
| Fax: | +971 2 505 8111 |
| Call Centre: | [Within the UAE: 800 2277] [Outside the UAE: +971 2 599 0844] |
Europe
| Munich, Germany | |
| Office Address: | Palais am Jakobsplatz, Oberanger 34-36, Post Code 80331, Munich, Germany |
| Business Hours: | 9 am-6 pm (Mon-Fri) |
| Office: | +49 89 44 23 88 88 |
| Reservations and Ticketing: | +49 89 44 23 88 88 |
| Fax: | +49 89 44 23 88 89 |
| Call Centre: | 0180-5005400 (within Germany) |
| London, United Kingdom | |
| Office Address: | 200 Hammersmith Road, Post Code W6 7DL, London, United Kingdom |
| Business Hours: | 9 am – 5.30 pm (Mon-Fri), Closed Sat-Sun. |
| Office: | +44 (0) 208 735 6700 |
| Reservations and Ticketing: | +44 (0) 800 731 9384 |
| London Heathrow, United Kingdom | |
| Office Address: | Room 1010, D''Albiac House, Heathrow Airport, Hounslow, Middlesex TW6 1SD, London, United Kingdom |
| Business Hours: | 8 am-8 pm (Mon-Sun) |
| Office: | +44 (0) 800 731 9384 |
| Reservations and Ticketing: | +44 (0) 800 731 9384 |
| Geneva, Switzerland | |
| Office Address: | 6, Rue Klèberg, Post Code CH-1201, Geneva, Switzerland |
| Business Hours: | 9am-5.30pm (Mon-Fri) |
| Office: | +41 22 906 90 40 |
| Reservations and Ticketing: | +41 22 906 90 40 |
| Fax: | +41 22 906 90 49 |
| Paris, France | |
| Office Address: | 27 Rue de Berri, Post Code 75 008, Paris, France |
| Business Hours: | 10:00 to 12:30 and 14:00 to 17:00 (Mon-Fri) |
| Office: | +33 (0) 1 47 42 20 00 (9:00 to 17:30 - Mon-Fri) |
| Reservations and Ticketing: | +33 (0) 1 47 42 20 00 (9:00 to 17:30 - Mon-Fri) |
| Fax: | +33 (0) 1 47 42 20 01 |
| Moscow, Russia | |
| Office Address: | 9 Zemlyanoy Val, REGUS CITYDEL, 4th Floor, Office 4018, Moscow, Russia |
| Business Hours: | Monday to Friday 09:00 - 17:30 |
| Office: | +7 495 645 3707 |
| Fax: | +7 495 967 9700 |
| Dublin, Ireland | |
| Office Address: | Dublin, Ireland |
| Office: | +353 1 871 6401 |
| Fax: | +353 1 871 6382 |
| Call Centre: | 1800 Etihad (1800 384423) |
| Milan, Italy | |
| Office Address: | Corso Garibaldi 86, Post Code 20121 Milano, Milan, Italy |
| Office: | +39 02 62 69 49 04 |
| Fax: | +39 02 62 69 49 04 |
| Call Centre: | +39 02 65 38 83 |
South Africa
| Johannesburg, South Africa | |
| Office Address: | Four Commerce Square, 39 Rivonia Road (corner Helling), Sandhurst, Sandton, P.O. Box 55598, Northlands 2116, Johannesburg, South Africa |
| Business Hours: | 8:30am - 5pm (Mon to Fri) |
| Office: | +27 11 3439140 |
| Reservations and Ticketing: | +27 11 3439140 |
| Fax: | +27 11 268 0247 |
Information above may not be up to date, please check here for current details.
Back to airlines contact list
- Etihad Guest
- Free membership
- No blackout periods, anytime availability for redemption
- Extensive reward shop, Miles + Cash redemption feature
Website: etihad.com