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Malaysia Airlines
Other Airlines
How does one feel at home when flying above the clouds? For starters, Malaysia Airlines recognise that your journey begins even before you board the plane. It's the sum of thoughtful gestures that stretch over the whole journey that makes you feel at home. The comfort and ease of flying with Malaysia goes above and beyond your expectations. This is the Malaysia Airline experience.
At the Airport
Check-In
When you travel First Class on Malaysia Airlines, or if you are a member of Enrich Gold, your journey begins on the ground. With your busy travel and business schedules, you will have no time for queues and other worries. Travelling First Class means you can make use of the Telephone Check-in service so that you can take care of last minute business details or do your last minute shopping before heading to the airport.
You can arrive up to half an hour before departure if you do not have any luggage to check in or up to 45 minutes before your flight leaves if you have check-in baggage. When you arrive at the airport, your boarding passes will be waiting for you. Just look out for the red carpet at our First Class or Golden Club Class check-in counters.
Baggage Service
As a First Class passenger on Malaysia Airlines, your baggage allowance is 40 kilograms. If you are part of the Enrich Gold Frequent Flyer Membership programme, you will be entitled to a baggage allowance of additional 50% over and above your class of travel bringing your total baggage allowance to 60 kilograms. When checking in, kindly present your Enrich Gold Card to benefit from the extra 50% baggage allowance. If you are travelling to/from North America you are entitled to one additional bag. First Class passengers are entitled to carry up to two pieces of hand luggage into the aircraft cabin. Each item should weigh no more than 5 kilograms and should be easily storable beneath your seat or in the overhead storage compartment. Your luggage, when measured together, must not exceed 115 centimetres or 45 inches.
Premier Lane
For speedy immigration clearance, Malaysia Airlines invites First and Business Class passengers to use the Premier Lane for departure and arrival at Kuala Lumpur International Airport, KLIA.
Invitation cards for the Premier Lane are given to the First Class, Golden Club Class passengers and Enrich members at the check-in counter for departing passengers ex-KUL.
Golden Lounges
As a First Class passenger with Malaysia Airlines, you will also have exclusive access to any of the Golden Lounges strategically located around the world from Kuala Lumpur to Los Angeles. Come in and relieve yourself from the stresses of modern travel and hectic schedules. Being a First Class passenger on board Malaysia Airlines definitely has its privileges. When checking in, First and Golden Club Class passengers and Enrich Gold members will be issued invitation cards to a Malaysia Airlines' Golden Lounge. There are two such lounges at KLIA; the Golden Lounge Satellite at the Satellite Building caters to international travellers; and the Golden Lounge Domestic at the Contact Pier is for domestic travellers.
The perfect place to relax
Luggage checked in. Boarding pass in hand. Now, all there is to do is unwind before you depart for your next destination. And the Golden Lounge is just the place.
The moment you step through the doors of the Golden Lounge, you will be greeted with a Malaysian smile. Check your coat and carry-on in the cloakroom, pass through the reception, and you are in an elegant and spacious interior, masterfully designed for comfort and relaxation. The Relaxation Room at the Satellite Golden Lounge has been redesigned and refurbished with award-winning Massage Chairs and Foot Massagers. The enhancements also include both the First Class Lounge and Domestic Golden Lounge, which now feature a more aesthetic and relaxing ambience incorporating the spa chair concept, arguably, the first of its kind in Malaysia. Even the restrooms have been newly renovated!
Your business carries on as usual
Malaysia Airlines not strangers to the needs of busy executives. Whether you're in transit or waiting to catch a flight, Malaysia Airlines provide you with key business support facilities to help you optimise your waiting time, so you may arrive at your destination well relaxed and fully prepared.
The Golden Lounge Satellite is one of the largest privileged passenger facilities in the world with a fully equipped business centre complete with monitors flashing Bursa Malaysia Berhad price updates. For your convenience, we have provided both wired and wireless Internet broadband as well as dial-up connections for passenger to log on to the Internet.
Other features and facilities include:
- Wireless LAN (wireless PC cards available upon request)
- Meeting room accommodating 8 persons
- Complimentary photocopy service
- Complimentary fax service
- Complimentary local calls
- Peripherals available (adaptors, mouse, printers, transformers, etc)
When travelling works up an appetite…
Choose your drink from the mini bar and help yourself to a wide selection of snacks and meals. The buffet line offers an impressive spread of Eastern and Western favourites. From appetisers, entrée to dessert, the perfect meal awaits. You can indulge yourself with.
- Appetisers
- Choice of 10 different types of sandwiches
- Full spread of salads
- Soup
- Selection of 22 varieties of bread
- Malaysian and American breakfast
- Malaysian lunch and dinner
- Western favourites such roast meats and pastas
- Delicious desserts
- Choice of 10 chocolate pralines (First Class only)
- Wide variety of fruits
- More than 55 different types of beverages
One of the world's top airline lounges
Weary parents will find the Creative Kids' Corner a very handy place to take a breather. The Lounge also provides coffee bistro, relaxation room, slumber room (First Class Lounge only), smoking room, massage chairs, showers and Muslim Prayer Rooms.
In The Air
What happens when you fly First Class on board one of the world’s certified five-star carriers? Apart from the impeccable service, the real pleasure lies in the oft overlooked details. You are cordially invited to experience the new definition of luxury in First and Business Class (Golden Club Class) on Malaysia Airlines.
To find the best business class fare on Malaysia Airlines, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au
First Class
What happens when you fly First Class on board Asia’s Leading Airline? Apart from the impeccable service, the real pleasure lies in the often overlooked details.
Sit, Sleep, Stretch Out
Wide and comfortable seats, complete with ottoman, provide all the space and privacy you need. Come bedtime, settle in for a good night's rest with bed tuck-in service.
Dine like Royalty
Be spoilt for choice with the best gourmet cuisine in the skies. If you're a little hungry in between meals, choose from the SKYSNAX selection onboard or ask our friendly staff for a made-to-order sandwich. You can also tantalise your taste buds with the Chef-On-Call menu, featuring 25 meal options you can book in advance. The great selection on offer include Malaysian Favourites, Chef's Recommendations, Light Choice and Healthy Choice.
Exclusive Lounges
Enjoy the Malaysia Airlines' exlcusive Golden Lounges worldwide. Settle down in lavish waiting areas, fuly equipped with a business centre and Internet access.
50 Kilos of Your Favourite Things
Baggage allowance is 50 kg - ample for ambitious shopping adventures. You may also bring along two pieces of hand luggage, each weighing up to 7 kg.
Business Class
Introducing the new A330-300 Business Class featuring 27 innovative seats, designed to provide superb space, privacy and flexibility for you to work, play and sleep.
Indulge in the luxury of the new Business Class aboard our A330-300 flights between Malaysia, Australia and Asia. Arriving in April 2016.
Work
With 43-inch seat pitch, you’ll have all the space you need to continue working comfortably. Each seat comes equipped with power outlet and USB port, with large single leaf meal tray table providing more than ample space for a notebook or tablet. The reading light offers optimal lighting, no matter if you’re sitting down, lounging or lying down.
Play
Watch the blockbuster you missed, discover new music, or play a game or two on the Panasonic 16-inch touch screen in-flight entertainment system as you indulge in a culinary adventure with our on-board meals.
Sleep
The 20.6-inch wide seat turns into a fully flat 76-inch bed, complete with plush bed linen, allowing you to relax in extra comfort. With 90% of all seats offering direct aisle access, you’ll get that uninterrupted rest you deserve.
Bring a Piece of Home with You
Don't leave that favourite suit behind. Bring your wardrobe on your travels with our ample baggage allowance of 40kg along with two pieces of hand luggage.
Lounge Away from the Crowd
Freshen up with a quick shower, grab a hot drink, and squeeze in some work with free WiFi. Sit back and relax before your next flight at our exclusive Golden Lounges worldwide.
*NB: The above images and specifications for Business and First Class may not be available on all routes or aircraft. To find out more about the experience you will be expecting ask your travel specialist*
Priority Check-in For First and Business Class Customers
Frontend check-in lounge
Experience a whole new level of on-ground service with premium frontend check-in facility, exclusively for Enrich Platinum, First Class and Business Class guests. Located on the Departures level of KL International Airport, the frontend check-in lounge has been transformed into a cosy area facilitating more personalised service and enhanced comfort while you wait for your departure documents to be processed.
Availability
Counters close 45 minutes (for international flights) and 30 minutes (for domestic flights) before departure.
To find the best business class fare on Malaysia Airlines, visit the first and business class specialist FirstClass.com.au or email travel@firstclass.com.au
First Class
What happens when you fly First Class on board Asia’s Leading Airline? Apart from the impeccable service, the real pleasure lies in the often overlooked details.
Sit, Sleep, Stretch Out
Wide and comfortable seats, complete with ottoman, provide all the space and privacy you need. Come bedtime, settle in for a good night's rest with bed tuck-in service.
Dine like Royalty
Be spoilt for choice with the best gourmet cuisine in the skies. If you're a little hungry in between meals, choose from the SKYSNAX selection onboard or ask our friendly staff for a made-to-order sandwich. You can also tantalise your taste buds with the Chef-On-Call menu, featuring 25 meal options you can book in advance. The great selection on offer include Malaysian Favourites, Chef's Recommendations, Light Choice and Healthy Choice.
Exclusive Lounges
Enjoy the Malaysia Airlines' exlcusive Golden Lounges worldwide. Settle down in lavish waiting areas, fuly equipped with a business centre and Internet access.
50 Kilos of Your Favourite Things
Baggage allowance is 50 kg - ample for ambitious shopping adventures. You may also bring along two pieces of hand luggage, each weighing up to 7 kg.
Business Class
Introducing the new A330-300 Business Class featuring 27 innovative seats, designed to provide superb space, privacy and flexibility for you to work, play and sleep.
Indulge in the luxury of the new Business Class aboard our A330-300 flights between Malaysia, Australia and Asia. Arriving in April 2016.
Work
With 43-inch seat pitch, you’ll have all the space you need to continue working comfortably. Each seat comes equipped with power outlet and USB port, with large single leaf meal tray table providing more than ample space for a notebook or tablet. The reading light offers optimal lighting, no matter if you’re sitting down, lounging or lying down.
Play
Watch the blockbuster you missed, discover new music, or play a game or two on the Panasonic 16-inch touch screen in-flight entertainment system as you indulge in a culinary adventure with our on-board meals.
Sleep
The 20.6-inch wide seat turns into a fully flat 76-inch bed, complete with plush bed linen, allowing you to relax in extra comfort. With 90% of all seats offering direct aisle access, you’ll get that uninterrupted rest you deserve.
Bring a Piece of Home with You
Don't leave that favourite suit behind. Bring your wardrobe on your travels with our ample baggage allowance of 40kg along with two pieces of hand luggage.
Lounge Away from the Crowd
Freshen up with a quick shower, grab a hot drink, and squeeze in some work with free WiFi. Sit back and relax before your next flight at our exclusive Golden Lounges worldwide.
*NB: The above images and specifications for Business and First Class may not be available on all routes or aircraft. To find out more about the experience you will be expecting ask your travel specialist*
Priority Check-in For First and Business Class Customers
Frontend check-in lounge
Experience a whole new level of on-ground service with premium frontend check-in facility, exclusively for Enrich Platinum, First Class and Business Class guests. Located on the Departures level of KL International Airport, the frontend check-in lounge has been transformed into a cosy area facilitating more personalised service and enhanced comfort while you wait for your departure documents to be processed.
Availability
Counters close 45 minutes (for international flights) and 30 minutes (for domestic flights) before departure.
Malaysia Airlines
| Country/City | Address | Telephone |
| AUSTRALIA | ||
| Adelaide | Suite 7, Ground Floor Riverside Plaza, North Terrace Adelaide SA 5000 Australia |
Reservations − 132 627 Ticketing − + 61 8 8414 6700 Admin − + 61 8 8414 6721 Fax − + 61 8 8231 5987 |
| Brisbane | 17th Floor, 80 Albert Street Brisbane, Queensland 4000 Australia |
Reservations − 132 627 Ticketing − +61 7 3218 2599 Admin − + 61 7 3218 2500 Fax − + 61 7 3210 1253 |
| Melbourne | Level 2, 136 Exhibition Street, Melbourne 3000 Australia |
Reservations − 132 627 Ticketing − + 61 3 9279 9997 Admin − + 61 3 9279 9999 Fax − + 61 3 9654 6742 |
| Perth | MAS Building, 56 William Street Perth W/Australia 6000 Australia |
Reservations − 132 627 Ticketing − + 1300 132 627 Admin − + 61 8 9263 7007 Fax − + 61 8 9263 7033 |
| Sydney | Sydney Regional Office Ticket Office Level 3, 16 Spring Street Sydney, NSW 2220 |
Reservations − 132 627 Ticketing − 132 627 Admin − +61 2 9364 3500 Fax − +61 2 9251 9149 |
| BELGIUM | ||
| Brussels | Building 704 / Office 194 1931 Brucargo – Zaventem Belgium |
General - +32 2 6483 041 Fax - +32 2 7516 730 |
| CHINA | ||
| Beijing | Unit 1008B, 10th Floor, Tower B, Pacific Century Place, 2A Gong Ti Bei Lu, Chaoyang District, Beijing 100027, People's Republic of China |
Reservations − +8610 6505 2681 EXT 600 Ticketing − +8610 6505 2681 EXT 601 Admin − +8610 6505 2681 EXT 613 Sales − +8610 6505 2681 EXT 605 Cargo − +8610 6505 2681 EXT 615 |
| Shanghai | Unit 2508, 25th Floor, Tian An Centre No.338 West NanJing Road 200003 Shanghai People's Republic Of China |
Reservations − +86 21 2329 3999 Ticketing − +86 21 2329 3999 Admin − +86 21 2329 3988 Sales − +86 21 2329 3808/18/28/98 Fax − +86 21 2329 3900 |
| DENMARK | ||
| Copenhagen | Nordic Asia Pacific Ltd, Vester Farimagsgade 1, 3sal 1606 Copenhagen V Denmark |
General − +45 33 1212 23 Fax − +45 33 1212 46 |
| EGYPT | ||
| Cairo | IMPERIAL TRAVEL CENTRE 21 Mahmoud Bassiouny street, Downtown Cairo, Egypt |
Ticketing − +202 2576 6777 General − +202 2575 9102 Fax − +202 2579 9713 |
| FRANCE | ||
| Paris | Malaysia Airlines Paris Office 1, Rue de la Pepiniere 75008 Paris France |
Reservations − +0892 35 08 10 (0,34€ TTC/mn) Fax − 01 44 50 15 09 |
| GREECE | ||
| Athens | Amphitrion Air Services Malaysia Airlines 7 Sygrou Avenue/Ground Floor Code 11743 Athens Greece |
Reservations − 0030 210 9213400 403 /9006075 6076 Ticketing − 0030 210 9213400 403 /9006075 6076 Fax − 0030 210 9213385 |
| GERMANY | ||
| Frankfurt | MALAYSIA AIRLINES Baseler Arkaden Wilhelm-Leuschner-Str. 78 60329 Frankfurt |
Ticketing − +49 69 13 87 19 10 Fax − +49 69 13 87 19 60 |
| INDIA | ||
| Bangalore | ETA Travel Agency Pvt Ltd 101A - 104A - Cears Plaza, 136 Residency Road, Bangalore - 560 025 India |
Reservations − 91 80 221 22991/2/3 Ticketing − 91 80 221 22991/2/3 General − 91 80 221 22783 Fax − 91 80 221 22994 |
| Mumbai | ETA Travel Agency Pvt. Ltd GSA – Malaysia Airlines Solitaire Corporate Park Office No. 771, Bldg. No. 7 7th floor, Guru Hargovindji Road Chakala, Andheri (E) Mumbai 400 093 |
Reservations − +91 22 6650 5757 General − +91 22 6650 5700 Fax − +91 22 6650 5758 |
| New Delhi | 16th Floor, Dr Gopal Das Bhawan 28 Barakhamba Road New Delhi - 10 001 India |
Reservations − +91 11 4151 2101 Reservations − +91 11 4151 2121 Fax − +91 11 2370 4047 |
| INDONESIA | ||
| Bandung | GSA Malaysia Airlines Bandung, Komplek Ruko ITC Kosambi Block C-17 Jl.Baranangsiang No.8 Bandung 40112 |
Reservations − 62 22 426 2152 Ticketing − 62 22 426 2152 Fax − 62 22 426 2148 |
| Jakarta | Ground Floor, World Trade Centre Jalan Jend. Sudirman Kav. 29-31, Jakarta 12920 Indonesia |
Reservations − 62 21 5229690 / 9682 Ticketing − 62 21 5229690 / 9682 Admin − 62 21 5229705 Sales − +62 21 5229 701/04 Fax − 62 21 5229815 |
| Surabaya | Ground Floor Grana Bumi Modem, Hyatt Regency Hotel, Jl. Basuki Rahmat No 106-128 Surabaya 60271 Indonesia |
Ticketing − +62 31 5318 632 Fax − 62 31 531 8633 |
| ITALY | ||
| Milano | Malaysia Airlines Milan Office , VIA DEL CARMINE, 3 20121 MILANO ITALY |
General − +39 06 421 541 ext 1 Fax − +39 02 89 09 85 12 Email - info@malaysiaairlines.it |
| Rome | Ticketing Via Barberini 50-00187, Rome, Italy |
Reservations − +39 06 650 0591 Ticketing − +39 06 650 0591 General − 0039 06 4215 4371 Admin − +39 06 421 541 ext 3 Sales − +39 06 421 541 ext 1 Fax − +39 06 650 05930 Email - ext_info@malaysiaairlines.com |
| JAPAN | ||
| Osaka | 4th Floor, Ocat Building, 1-4-1 MinaTomachi Naniwa-Ku Osaka 556-0017 Japan |
Reservations − +81 3 5733 2111 Ticketing − +81 6 6635 3071 Fax − +81 6 6635 3075 |
| Tokyo | Mori Bldg. 29 4-2-1, Shinbashi, Minato-ku, Tokyo 105-0004 Japan |
Reservations − 81 3 5733 2111 Ticketing − 81 3 5733 3373 Admin − 81 3 3432 8500 Sales − 81 3 3432 8509 Fax − 81 3 5733 2119 (Reservations) 81 3 5733 3370 (Ticketing) 81 3 3432 1716 (Sales) |
| KOREA | ||
| Pusan | Global Air System Co. Ltd 18th Floor, Hanjn Shipping Building 79-9, 4-Ka, Jungang-Dong, Chung-Gu, Pusan 600-755 Republic Of Korea |
Reservations − +82 51 4680 682/86 Ticketing − +82 51 4680 682/86 Fax − 82 51 468 1540 |
| Seoul | Malaysia Airlines Seoul Office 9th Floor, Donghwa Building, 68-7, Seosomun-dong, Jung-gu, Seoul Korea 100-736 |
Reservations − 82 2 777 7761/2 Ticketing − 82 2 777 6214 General − 82 2 775 0952 Admin − 82 2 775 0952 Sales − 82 2 753 6241/2 Fax − 82 2 753 0978 |
| MALAYSIA | ||
| Alor Setar | Malaysia Airlines Lapangan Terbang Sultan Abdul Halim, 06550 Alor Star Kedah Darulaman Malaysia |
Reservations − 1 300 88 3000 Ticketing − +60 4 7101 805/806 Admin − +60 4 7101 800 Sales − +60 4 7101 802 Fax − +60 4 7142 747 |
| Kuala Lumpur | Kuala Lumpur International Airport Ticket Office Level 3 (Arrival Level) Main Terminal Building Kuala Lumpur International Airport |
Ticketing − +60 3 8776 4738 Reservations − 1 300 88 3000 (within Malaysia) +60 3 7843 3000 (outside Malaysia) Available 24 hours |
| NEW ZEALAND | ||
| Auckland | Malaysia Airlines New Zealand Level 9, Rifleman Tower, 120 Albert Street, Auckland, New Zealand |
Reservations − 0800 777 747 Ticketing − 09 373 2741 General − 09 379 3743 Fax − 09 379 3744 |
| SINGAPORE | ||
| TOWN OFFICE | 190 Clemenceau Avenue Singapore Shopping Centre, #02-09/11 Singapore 239924 |
Reservations − +65 6336 6777 Ticketing − +65 6433 0220 Sales − +65 6433 0288 Admin − +65 6433 0204 Fax − +65 6334 1891 (Reservations & Ticketing) +65 6336 2782 (Sales & Accounts) +65 6433 0205 (Admin) |
| U.S.A. | ||
| New York | New York Representative (Virtual Office) | General − +1 800 5529 264 Fax − +1 310 5359 085 |
| UNITED KINGDOM | ||
| London | No. 247-249 Cromwell Road, London SW5 9GA |
Reservations − +44 (0) 871 423 9090 Ticketing − +44 (0) 870 607 9090 General − +44 (0) 20 7341 2000 Fax − +44 (0) 20 7341 2022 |
| Manchester | Manchester Malaysia Airlines 1st Floor Kenworthy’s Buildings 83 Bridge Street Manchester M3 2RF |
Reservations − +44 (0) 871 4239 090 Cost 10p per minute from BT landlines, higher charges apply on other operators. Ticketing − +44 (0) 871 4239 090 Cost 10p per minute from BT landlines, higher charges apply on other operators. General − +44 (0) 16 1831 9876 Fax − +44 (0) 16 1839 4023 |
Information above may not be up to date, please check here for current details.
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